1. If the product you purchased has developed a fault within 30 days of purchase, we will be happy to offer you an exchange upon your request provided that?
- The product does not have physical or liquid damage.
- The product is still in the full sales packaging and is in its original condition.
- Email us within 30 days of your purchase and provide your purchase details.(model of the phone, color , imei )
2. Who pays for the shipment of defective device ?
The shipping costs are borne by the shipper
3. Is there an additional testing of the defective device upon its return ?
We test all the defective devices upon arrival to us to identify the original problem All spare parts inside the phone are marked with our special stickers , the phone can be exchanged only if all of the stickers are in place and none of them have been taken off .