1. Does the refurbished model have a warranty?
We do not refund the money for the refurbished models . In contrary you may demand the reimbursement if the phones are still under warranty, which is 45 days after receiving the shipment .
2. Which models have warranty ?
The warranty applies only on the refurbished models Grade A+(refurbished by Sinomobi).
3. How long is the warranty for Refurbished phones( refurbished by Sinomobi) ?
All of our refurbished phones have warranty 45 days after receiving by the customer
4. Warranty and returns ?
You may return your device if there are motherboard issues or request to be repaired IF theres an issue with :
- Modem (no 4g or Wi-Fi)
- Tristar USB failure
- Touch Screen controller
- Power Controller
We do not assist repairing devices which have issues with : - Battery
- Cameras etc
The warranty covers only motherboard and doesn’t include the following: - Battery
- Speakers etc 5. What do you offer if motherboard breaks?
We’ve thought about that too ! Though it happens very rarely , we provide you with the additional spare parts if the quantity is over 20 pcs
6. What about USED handsets, do they have warranty ?
WE have no warranty for used phones , all of the spare parts are original. We test them very carefully to minimize the amount of faulty phones
7. Are there any spare parts that have warranty ?
Yes , there are ! We do cover displays .Just contact our managers , describe the problem and we will be happy to help !